Returns & Exchanges

At The Cones Factory, we stand behind the quality of our products and offer a 30-day return window for unused items in their original packaging. We strive to ensure every customer is satisfied with their purchase through a transparent and efficient exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a brief explanation of the reason for your return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original shipping box, ensuring all seals are intact and the product is protected from transit damage.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects the returned goods, we will process your refund or dispatch your exchange within 5-7 business days.